Introduction
11Sight ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI agent platform and services.
Information We Collect
Information You Provide
We collect information that you voluntarily provide to us when you:
- Register for an account on our platform
- Request information about our services
- Subscribe to our newsletter or marketing communications
- Contact us for support or inquiries
- Interact with our AI agents
This information may include:
- Name and contact information (email address, phone number)
- Company name and job title
- Account credentials
- Communication preferences
- Conversation data with our AI agents
Automatically Collected Information
When you access our services, we may automatically collect certain information, including:
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, features used, time spent)
- Log data and analytics information
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our AI agent services
- Process your requests and transactions
- Send you transactional emails (account notifications, appointment confirmations, service updates)
- Communicate with you about our products, services, and promotional offers (with your consent)
- Provide customer support and respond to your inquiries
- Analyze usage patterns to improve our platform
- Detect, prevent, and address technical issues or fraudulent activity
- Comply with legal obligations
Email Communications
We send several types of emails:
- Transactional Emails: Account-related notifications, password resets, and appointment confirmations that are necessary for our service
- Service Notifications: Updates about your AI agent interactions and platform changes
- Marketing Communications: Newsletter and product updates (you can opt out at any time)
All marketing emails include an unsubscribe link. You can opt out at any time, though we may still send you essential transactional emails related to your account.
How We Share Your Information
We do not sell your personal information. We may share your information with:
- Service Providers: Third-party vendors who help us operate our platform (hosting, email delivery, analytics)
- Business Clients: If you interact with an AI agent deployed by one of our clients, conversation data may be shared with that client
- Legal Requirements: When required by law or to protect our rights and safety
- Business Transfers: In connection with a merger, acquisition, or sale of assets
Data Retention
We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. When you close your account, we will delete or anonymize your data within 90 days, except where we must retain it for legal or legitimate business purposes.
Your Rights and Choices
You have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your personal information
- Object to or restrict certain processing of your data
- Opt out of marketing communications
- Request a copy of your data in a portable format
To exercise these rights, contact us at [email protected].
Data Security
We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy and applicable laws.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Email: [email protected]
Address: 11Sight GmbH, Berlin, Germany
GDPR Compliance
For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). Our legal basis for processing your information includes:
- Consent: When you have given explicit consent
- Contract: To fulfill our contractual obligations to you
- Legal Obligations: To comply with applicable laws
- Legitimate Interests: For our business operations, where not overridden by your rights